Having qualified as a nurse in 1996, Jennifer has had varied career working in many different settings including Orthopaedics, Intensive Care and Primary Care. The majority of her career has been spent as a General Practice Nurse with extended roles in health protection, urgent care and supporting people with long term conditions. During this time, she developed an interest in quality improvement and has since led and supported various National Improvement projects. Jennifer has completed an MSc in Quality Improvement and is a member of cohort 9 of the Scottish Quality and Safety Fellowship. She also has an interest in Education and has worked as an educational supervisor for NHS Education for Scotland.
In 2017, Jennifer moved to work within the Primary Care Division, Scottish Government, initially as part of the GMS contract negotiation team providing advice to the policy team on the practical aspects of implementing contractual change and then as Professional Lead of the Transforming Roles General Practice Nurse group. This coincided with a role in Healthcare Improvement Scotland as National Clinical Lead within the Primary Care Portfolio where she provided clinical and improvement leadership to support Primary Care reform.
In April 2019, Jennifer started a new role as Assistant Director of Quality Improvement within NHS Ayrshire and Arran with a broad portfolio that includes Quality Improvement, Professional Education, Staff, Customer and Person-Centred Care, Governance, and the organisation’s Patient Safety Programmes; with responsibility for creating an environment which promotes and supports safety for our patients, staff and visitors; ensuring we are providing the right care, in the right place and at the right time and that service users and their carers’ experience is captured, understood and responded to.
In August 2020, in response to the COVID 19 pandemic, Jennifer moved into the role of Interim Deputy Nurse Director to provide expert professional clinical leadership to all NHS Ayrshire and Arran nursing staff and teams to ensure the highest standards of clinical practice are enabled by robust systems of education, training, professional development and support. This includes specific professional leadership to the senior NMAHP Professional Leadership Group, including all Associate Nurse Directors, Head of Midwifery, Associate AHP Director, Chair of Nursing & Midwifery Professional Advisory Committee and Chief Nurses.
Finally, since July 2021 Jennifer has been fulfilling the role of Interim Executive Nurse Director. It has been a real privilege for Jennifer to be in this role and to provide Professional leadership to the nurses, midwifes and Allied Health Professional of NHS Ayrshire and Arran.