Amanda Langsley

Amanda Langsley

Associate Director Organisational Development and Learning NHS Lothian
Community Perspective - Digital Events

My role involves developing and supporting individuals and teams so that they deliver great work and have a great experience at work. I started my career in the NHS as a mental health nurse, my passion has transferred from caring for patients to caring for our staff.

Whilst I have a brilliant job that brings me much joy, I am also in a position to hear many of the stories and experiences of staff when things go wrong in relationships. I see the impacts of incivility and microaggressions and the damage it can do to individuals. But we need to be clear this is not about ‘them’ (the uncivil) and ‘us’ (the civil). If we are honest with ourselves it is highly likely that we have all been rude to someone at work, whether it was intended or not, the impact on others and others witnessing the behaviour is still damaging. I am curious about what is going on for the perpetrator of incivility and how incidents of incivility can be manged in a way that mitigates harm for all involved. Human emotions and behaviours are phenomenally complex, and this cannot be fixed by a corporate approach or a policy. That is why I wanted to engage with the Project Lift Community to do some deep thinking about this issue, to share perspectives and learn from each other. Incivility may be best addressed via a collective movement of people looking at it through the lens of a restorative approach and compassion for all so please join us in the discussion.