Article: HBR – How to Answer an Unanswerable Question
By Ron Carucci, posted April 23, 2020 Harvard Business Review
‘Whether you are a leader, a teacher, or a parent, you may be called upon to answer especially difficult questions right now, questions that have no satisfying answers. But this doesn’t mean you can’t form a helpful and honest response.’
Acknowledging that our own anxieties play into how we deal with those of others, this article shares the experience of one leader who struggled to find the right connection and how they pulled it back – and how you can prepare, manage and engage with those unanswerable questions.
‘Choose compassion in advance.’
Topics: Leadership, Communication, Teams
Time: 5 mins
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Ron Carucci is co-founder and managing partner at Navalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He is the best-selling author of eight books, including the recent Amazon #1 Rising to Power. Connect with him on Twitter at @RonCarucci; download his free e-book on Leading Transformation.